Frequently Asked Questions
Everything you need to know about your Hera shopping experience.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days. International shipping can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
Hera accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we audit our factories annually.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we have a 1-hour window where changes can be made. Please contact our support team immediately via live chat for assistance.